Resolving Workplace Complaints

In 2009 HR Advantage conducted research to understand how business deals with workplace conflict. and the strategies used to manage it. 

While we found significant administrative focus on having policies and procedures which are regularly reviewed and improved, the real challenge that emerged was ensuring that managers were skilled in productively resolving conflict, and well supported by skilled human resource professionals who could assist them. 

To be effective managers must deal with issues and concerns when they arise and be able to quickly access support as needed.

Developing a culture where staff at all levels can raise complaints without fear of retribution and where complaints are addressed at an early stage is key.  Such a culture is built on appropriate management and workforce behaviours where interpersonal conflicts and performance concerns are addressed promptly with courage, diplomacy and tact.

Business Performance Through People

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