Culture Change - Coaching Support - New Team

The Client

A Government agency in Queensland providing statewide services.

The Brief

To provide advice on and design a suitable recruitment and selection process for the establishment of a new organisational unit, comprising team leader roles and operational staff.

The need arose from an organisational review which had identified significant high risk cultural and work practice concerns which led to structural and other changes and the establishiment of a new team. The team was to be 'greenfields' modelling a new work culture and practices.

Our Response

HR Advantage worked closely with the manager and senior officer responsible for the Unit. We provided coaching and expert input at each stage, including:

• design of position descriptions and assessment criteria for operational and team leader roles
• development of a selection strategy to assess applicants, involving work tests, behavioural interviews and reference screening to identify the most competitive candidates
• briefing the selection panel on selection techniques, practical tips and traps, and working with them to design appropriate assessment and selection methods
• development of valid assessment tools and relevant documentation for the selection panel to make applicant assessments and recommendations for appointments.

The Results

Due to the support provided, the Unit manager, senior officer and selection panel had a high degree of confidence in their ability to select the best applicants. The potential risks associated with poor recruitment and decision-making were addressed by the process followed, and they valued the coaching and practical support provided by our consultant.

The client was able to confidently select the most competitive and meritorious candidates from a large field of internal and external applicants.